FREQUENTLY

ASKED

QUESTIONS

Faq

What is a Nanny? What are their duties?

A professional nanny is a childcare professional who specialises in looking after children in your own home/hotel room or any other place determined by you. Professional nannies will create a safe, stimulating and happy environment for your children. 

The Nanny's first priority is always looking after your children and if they are able to they will attend to other duties you have requested such as cooking a meal for the children, running errands etc.

If you are wanting a regular nanny assignment we can create a package for you that includes set tasks the nanny can complete such as certain household chores, running errands, school pick up/drop off and household PA duties.

what is your cancellation policy?

CANCELLATION POLICY

Objectives and Background

Nannies on a Mission is committed to providing the best service in a timely manner. We aim to accommodate your needs. Unfortunately, when a client cancels without giving adequate notice, it prevents another client from being served. This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the fees applicable. This policy is used in fairness to both our business and the clients who would otherwise have wanted an booking. We are implementing a straightforward cancellation policy to be upfront about all the costs you may face when engaging our services.

Cancellation Process

We understand situations can arise in which you must cancel your booking. Due to limited booking availability, we request that you cancel with adequate notice. This allows us to fill that booking. You may cancel by contacting us by: email info@nanniesonamission.com.au .

We require a minimum of 7 days notice for cancellation. Please inform us by 5pm, 7 days prior to your scheduled booking to notify us of any changes or cancellations.

If no prior notice or the notice given is not provided within the minimum notice period, you will be charged a cancellation fee (see below) for the cancelled booking.

Cancellation Fee

A $50 administration fee is applicable to all cancellations.  For bookings cancelled within 7 days of the booking, the cancellation fee is 100% of the pre-paid booking payment or the full payment for any contract bookings, and no refunds will be entered into.

The cancellation fee is the sole responsibility of the client and must be paid in full.

For specific term contracts cancelled during the contract period, a 2 week notice period must be given and payment made immediately upon notice of end of contract.

Acceptable circumstances for waiving cancellation fees

We understand that plans may change due to uncontrollable and external circumstances such as a family emergency, etc. Therefore, cancellation due to such circumstances may not incur a cancellation fee. Having cancellation fees waived requires approval from Nannies on a Mission and will be determined on a case by case basis.

Refund policy

If the notice of cancellation is given 7 or more days before the scheduled booking, Nannies on a Mission will refund all funds prepaid minus the $50 administration fee.

Questions

Our business firmly believes that a good client and business relationship is based upon mutual understanding. Questions about our cancellation policy should be directed to info@nanniesonamission.com.au .

What are the Nannies to Children ratios?

To ensure a safe and interactive environment for your child/children and in accordance with childcare regulations, the number of Nannies to Children is as follows:


Under 2 years old 1 : 2
2 years old 1 : 4
3 years plus 1 : 4

Daycare is cheaper, why should I choose a Nanny?

While daycare is often a cheaper option, it is not always the best option. It is important to evaluate the needs of your family and children to decide the best choice. Nannies provide 1:1 personal care you cannot find in daycare. They are tuned in to your family’s specific needs and exceed your expectations with every assignment. Nannies also often provide light housekeeping, provide transportation, and ensure your child is receiving care tailored to their needs. Nanny schedules are more flexible than daycare hours.

What checks do you do on nannies?

Only candidates who have a minimum of 2 years of childcare experience and over the age of 21 years are allowed to register with our agency unless taking part in our Junior Nanny program. We conduct a thorough interview with all nannies. We verify all childcare references and employment history. All nannies must be CPR and First Aid certified, Police Checked and require a Working with Children Blue card.

How do you entertain my child in the hotel?

We encourage time away from the TV and ipad, by introducing fun activities to spark your child’s imagination and creativity to promote their development no matter what their age is. We love to play games such as hide and seek, peek-a-boo, scavenger hunts, drawing and colouring in and read bedtime stories.

We will bring a Nanny kit complete with new games to play, books to read and arts and craft to create. Wherever you are with your children, we will make it a fun environment regardless of the limited space around us.

Is there a booking fee? How many hours will my Nanny do?

Yes, there is $50 per day/ per Nanny non-refundable booking fee, this is included in the price quoted for your booking. There is a minimum of 4 hours of childcare provided with additional hours/days available at the time of booking. Your Nanny is exclusively reserved for your family and your child/children for the time that you need.

When can I speak to our Nanny?

Prior to starting any Nanny assignment, your Nanny will personally call you directly to introduce herself, answer any questions that you may have and reconfirm all of your details. If you would like to meet with your Nanny beforehand, we can arrange this also .

If you are new to the area of which you are visiting, we can also offer ideas of what to do, things to explore, places to eat and where to entertain your children on a family day out. We are here to assist you, to make your time easier!

What other staff do you provide?

Our team is constantly expanding to meet the needs of local families and high profile families visiting the Far North.  We are able to offer your family a Temporary Nanny, Contract Nanny, Granny Nanny, Governess, Housekeeper, Private Cook and Family Assistant.

How can I apply for a job with NOAM?

We currently have positions available for Nannies, Governess, Granny Nanny, Housekeeper, Private Cook and Family Assistants.  To apply please fill out our application form here.