What is a Nanny and what are their duties?

A Nanny is a professional caregiver employed by families to provide at-home, on-site and even hotel-based childcare services. Their main duties include:

  • Providing safe and nurturing care for children, including feeding, dressing, bathing, and supervising playtime.
  • Planning and leading educational and recreational activities that are age-appropriate and promote a child’s development.
  • Assisting with homework and school-related activities, such as preparing for tests and helping with projects.
  • Performing light household duties, such as folding washing, preparing meals, cleaning dishes and tidying up play areas.
  • Following the instructions and routines set by parents and updating them regularly on the child’s activities and needs.
  • Ensuring the safety and wellbeing of the children at all times, including responding to emergencies and administering First Aid.

At Nannies on a Mission, you get this in a nanny and a whole lot more. We only hire the best, focusing on experienced childcare providers with demonstrated success working with and for families. Our nannies are Career Nannies with a passion for their trade and a commitment to their industry. Further to this, we train all our NOAM Nannies in the NOAM Way, ensuring families can expect the same reliable service every time they engage the help of a NOAM Nanny.

What is your Cancellation Policy?
Objectives and Background

Nannies on a Mission is dedicated to delivering exceptional childcare services and strives to meet the unique needs of each family. However, last-minute cancellations can disrupt our ability to serve other families in need of care. To ensure fairness for all parties, we have established a clear cancellation policy.

This policy outlines the steps for requesting a cancellation and the associated fees. Our goal is to be transparent about the potential costs of utilizing our services and to respect the time commitment of our business and clients alike.

Cancellation Process

At Nannies on a Mission, we understand that unforeseen circumstances can arise requiring the cancellation of a booking. To ensure that we can accommodate as many families as possible, we request that cancellations are made with adequate notice.

By providing at least seven days’ notice, we can have the opportunity to fill the booking. To cancel, simply send an email to info@nanniesonamission.com.au.

Notification deadline is 5pm seven days prior to the scheduled booking. Please note that failure to provide the minimum notice or failing to notify us within the seven-day window may result in a cancellation fee (as outlined below).

Cancellation Fee

For any cancellations made, a $50 administration fee is applicable. In the event of cancellations within seven days of the scheduled booking, a cancellation fee of 100 per cent of the prepaid payment or the full payment for contracted bookings will be charged, and no refunds will be given.

The client is fully responsible for paying the cancellation fee.
For clients with specific term contracts, a two-week notice period must be provided for the cancellation of the contract, and payment must be made immediately upon the notice of the contract’s end.

Acceptable circumstances for waiving cancellation fees

We understand that plans may change due to unavoidable and extenuating circumstances, such as a family emergency. In such cases, a cancellation fee may not be imposed. Waiving of cancellation fees requires the approval of the Nannies on a Mission Management Team and will be evaluated on a case-by-case basis.

Refund policy

If notice of cancellation is given seven or more days before the scheduled booking, Nannies on a Mission will refund all funds prepaid less the $50 administration fee.


Our business firmly believes that a good client and business relationship is based on mutual understanding. Questions about our cancellation policy should be directed to info@nanniesonamission.com.au.

How do I communicate effectively with my nanny and address any concerns that may arise?

Open and regular communication is key to any successful nanny-employer relationship. If hiring privately, you should establish clear lines of communication, such as daily check-ins or weekly meetings, to discuss any concerns or make updates to the nanny’s schedule. Hiring a nanny through an agency like Nannies on Mission helps to alleviate communication issues and concerns.

At Nannies on a Mission, every Nanny is trained in the importance of clear and effective communication with their employer families, providing regular updates on the children’s daily activities and progress. NOAM families have the added benefit of having the NOAM management team to liaise with should any issues or substantial schedule changes arise.

What is the Nanny to Child ratio at Nannies on a Mission?

To ensure a safe and interactive environment for your child/children in accordance with childcare regulations, the number of Nannies to Children is as follows:

  • Under 2 years old
  • 2 years old
  • 3 years plus
Daycare and/or Out of School Hours Care is cheaper, why should I choose a Nanny?

While daycare and Out of School Hours Care may be a more cost-effective option, it is not necessarily the best choice for every family. It’s important to assess the specific needs of your children and family to determine the best option for you. With Nannies On A Mission, families receive personalised, one-on-one care that is not available in daycare centers. Unlike a childcare centre, your NOAM Nanny can escort your child on outings, as well as bring them home, feed them and, where required, even tuck them into bed.

Nannies are also attuned to the unique requirements of your family, often providing additional services such as light housekeeping, transportation, and expert care tailored to your child’s individual needs. The flexible scheduling of Nannies also offers more versatility compared to daycare hours, accommodating the diverse needs of families.

How do I manage my nanny's work schedule and any time off?

With a NOAM Nanny, it’s simple as we’ll help you handle any changes to schedules as well as leave associated with your Nanny. If you’re hiring privately, you should establish a clear schedule with your nanny, including the hours they will be working and any time off that they may need.

You should also communicate openly with your nanny about any changes to their schedule and provide plenty of notice for any time off requests.

With a NOAM Nanny, we eliminate the stress of working around your Nannie’s required time off by sending out a replacement Nanny as soon as possible to cover accident or illness, as well as both planned personal and holiday leave.

How do I ensure that a nanny is a good fit for my family and my children?

When hiring a Nanny through Nannies on a Mission, we do all the hard work for you, ensuring your Nanny is not only experienced, qualified and background checked, but a suitable match for your family’s needs. If you still find your Nanny isn’t the best fit for you, we’ll promptly arrange a new match for your family.

When hiring a nanny privately, it’s important to schedule an interview and ask specific questions about their experience, references, and background. You should also observe their interactions with your children and assess their compatibility with your family’s values and routines.

When can I speak to our NOAM Nanny?

Before beginning an assignment, your assigned NOAM Nanny will reach out to you for an introduction and to address any questions you may have. We also provide the option to meet with your NOAM Nanny in person, if desired. For families visiting a new area, we are happy to offer recommendations for local activities, attractions, dining options, and family-friendly outings.

Our goal is to make your experience as effortless and enjoyable as possible, and we are here to assist you in any way we can.

What checks do you do on Nannies that you hire?

Only those with at least two years of childcare experience and who are over 21 years of age are eligible for registration with Nannies on a Mission, unless they are participating in our Junior Nanny Program. Our interview process is comprehensive, and we verify childcare references and employment history.

Additionally, all NOAM Nannies must hold CPR and First Aid certification, have passed a police check, and possess a current Working with Children Check/Blue Card.

Do I pay a booking fee to secure a NOAM Nanny?

Yes, a non-refundable booking fee of $50 per day per NOAM Nanny is included in the quoted price for your booking. Our minimum booking is 4 hours of childcare, with additional hours or days available upon request at the time of booking. Your assigned NOAM Nanny will be exclusively reserved for your family and your children for as long as you need.

How do Nannies entertain children at hotels and resorts?

Hotels and Resorts are no challenge for an experienced nanny, who should come prepared with a wide selection of games and other activities to engage the children in their care. An experienced childcare provider won’t simply rely on television and movies to occupy young minds.

At Nannies on a Mission, we believe in fostering creativity and imagination by encouraging children to spend less time in front of screens and engaging them in enjoyable activities. Our NOAM Nannies provide a variety of experiences, including hide and seek, peek-a-boo, scavenger hunts, drawing, colouring, and reading books.

Each NOAM Nanny comes equipped with a Nanny Kit containing new games, books, and arts and crafts supplies to keep children entertained and inspired. Our goal is to create a positive, safe, and fun environment for children, no matter where they are.

What type of insurance is needed to hire a nanny in Australia?

If hiring with an agency like Nannies on a Mission, you won’t be required to secure insurance for your nanny. However, as a private employer of a nanny in Australia, you may be required to provide workers’ compensation insurance and liability insurance.

You should check with your local authorities to determine the specific requirements for your area. When finding your ideal nanny with the help of Nannies on a Mission, all the hard work is already done for you with NOAM taking care of all relevant employment and insurance documentation.

All you need to do is focus on your family and enjoy the expert support of your NOAM Nanny.

How can I apply for a job with NOAM?

We currently have positions available for Nanny, Governess, Granny Nanny, Housekeeper, Private Cook, and Family Assistant. To apply, please complete an application form here.

In the spirit of Reconciliation, Nannies on a Mission acknowledges the Traditional Custodians of the land we work and live upon. We pay our respects to their Elders past, present and emerging, and extend our respect to all Aboriginal and Torres Strait Islander people.

Nannies on a Mission are proud allies of the LGBTQI+ community and welcome all families.